FAQ's
WHAT CAN I USE A RECTNGL BAG FOR?
There are so many use cases: beach day out, park picnic, school or work bag, grocery shopping, kids' stuff carryall, gym or yoga bag… the possibilities are endless. Your RECTNGL bag is made to go wherever life takes you. Stylish enough for everyday, tough enough for everything.
WHAT IS THE RECTNGL SUSTAINABILITY PLEDGE?
You can be proud to carry a RECTNGL, knowing that for every bag bought, you’ve funded the collection of 6kg of ocean-bound plastic - the equivalent of around 1,000 plastic bags. Designed to look good and do good.
ARE RECTNGL BAGS WATERPROOF?
Yes - your RECTNGL bag is fully waterproof and built for real life. Rinse it off after use, let it air dry, and it’s ready for the next adventure.
WHAT MATERIAL ARE RECTNGL BAGS MADE FROM?
High-quality recycled EVA - a durable, lightweight, and flexible material that’s easy to clean and built to last.
WILL SAND OR WATER GET STUCK INSIDE RECTNGL BAGS?
Nope - the whole point of designing this bag is to make your life so much easier: The smooth interior means sand, crumbs, and water can be easily rinsed or shaken out. Perfect for beach days and messy moments.
DO RECTNGL BAGS STAND UPRIGHT ON THEIR OWN?
Yes - the structured design means your RECTNGL bag stands tall, even when empty. No more slouching or tipping over at the beach.
WHAT SIZE RECTNGL BAG SHOULD I ORDER?
The original is the best seller and most
versatile, but each bag has its benefits:
- ORIGINAL: Our biggest carryall - fits 6 towels, perfect for the whole family or a weekend away. Size: 36cm (H) × 45cm (W) × 20cm (D).
- MEDIUM: Your everyday go-to - built to carry all your daily essentials with ease, such as a small laptop, lunch, and a change of clothes. Size: 32cm (H) × 38cm (W) × 14cm (D).
- SMALL: Kid-size or quick-trips - light and compact, ideal for a café run or gym/ yoga session. Size: 22cm (H) × 28cm (W) × 12cm (D).
DO RECTNGL BAGS COME WITH INSERT POUCHES, OR DO I NEED TO ORDER THEM SEPARATELY?
They’re included. Every RECTNGL bag comes with its own insert pouch/es - ready to help you stay organised from day one.
IS THE PACKAGING OF RECTNGL BAGS SUSTAINABLE?
Yes - we commit to NO single-use plastic. Each bag arrives in a felt dustbag that’s designed to be reused. You can store your RECTNGL bag in it or even use it as an extra insert pouch by attaching it to your bag using the inside of the handle buttons.
ARE RECTNGL BAGS HEAVY?
Not at all - RECTNGL bags are surprisingly lightweight, even with the insert pouches. Strong enough to carry everything you need, without weighing you down. Original ~1.2kg. Medium ~0.9kg. Small ~0.5kg.
CAN RECTNGL BAGS HANDLE KIDS, SALTWATER, AND EVERYDAY CHAOS?
Absolutely. RECTNGL bags are built for family life - sturdy, wipeable, waterproof, and tough enough to keep up with the busiest days.
ADDITIONAL FAQ's
CAN I USE MY RECTNGL BAG AS CARRY-ON LUGGAGE?
Yes - it’s perfectly sized for most airline carry-on rules and great for travel days. Lightweight, flexible, and easy to wipe clean after your trip. (Please check carry-on luggage size restrictions with your specific airline! You can otherwise pack this into your hold luggage).
DO RECTNGL BAGS HAVE A SMELL WHEN NEW?
You might notice a mild scent from the recycled EVA material - it’s harmless and fades quickly once the bag is out of its packaging.
HOW DO I WASH MY RECTNGL BAG?
Water will usually do the trick. For messier days, use mild soap and water or a quick wipe with an antibacterial or baby wipe - easy as that.
HOW DO I INSTALL OR MOVE MY INSERT POUCHES?
To install, press the white button gently through the hole using your thumb.
To remove, push the button back through - no pulling or rough tugging needed.
The white button should never be snapped in half, just pressed through slowly.
HOW DO I MAINTAIN THE SHAPE OF MY RECTNGL BAG?
Keep it cool, avoid leaving it in direct sunlight or a hot car for long periods.
Don’t overload it (up to 20kg max).
Store creams or liquids in the insert pouches to avoid stains, and if any marks appear, just wipe clean with water or mild soapy water, then air dry.
MY RECTNGL BAG IS SLIGHTLY BENT OR MISSHAPED, WHAT CAN I DO?
Don’t worry, prepare some warm (not hot) water and let it lay in it until you can see it’s loosened up. You can then return it to its perfect shape by laying it on its side and stacking heavy books inside, to naturally return it to its usual shape.
CAN I BUY EXTRA INSERT POUCHES?
Yes - additional insert sets will be available soon as separate accessories.
DOES RECTNGL ACCEPT RETURNS, ARE THEY FREE OF CHARGE?
You may return or exchange your RECTNGL item within 14 days of receiving it, as long as it’s unused and in its original packaging.
Please note: shipping costs are non-refundable, and RECTNGL does not issue return labels. Returns must be sent at your own cost.
If you’d like to start a return or exchange, just email orders@rectngl.com.au with your name, order number and reason - we’ll guide you through the process.
CONTACT US
We’d love to hear from you. Whether you have a question, an idea, or you’d simply like to connect - you’ve come to the right place.
Choose the best option below so we can get back to you asap.
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GENERAL ENQUIRY
📩 Hello@therectngl.comHave a question about your order, our products, or just want to say hi?
We’re here to help. Our small team of parents replies personally — no bots, just real humans who care about making your experience with RECTNGL as smooth as possible. -
PARTNERSHIPS & COLLABORATIONS
📩 partnerships@therectngl.comAre you an influencer, creator, or community builder who loves what we’re doing?
We’re always open to collaborating with like-minded people who share our values - practicality, design, and making life easier for families on the go.
Let’s create something special together. -
STOCK RECTNGL - RETAIL
📩 sales@therectngl.comInterested in stocking RECTNGL in your store or boutique?
We partner with select retailers who value quality, craftsmanship, and the beauty of thoughtful design.
We’d love to hear about your business and explore how we can work together.
We do our best to reply within 1–2 business days.
If it’s urgent, feel free to DM us on Instagram — we’re often there sharing our latest launches and behind-the-scenes moments.